What if I wish to return my order?
Furniture brought from stock:
Under the Distance Selling Regulations, if you buy items from stock online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days after the day of receipt. This includes any delivery charge. If you require us to collect the goods we reserve the right to make a charge to cover collection costs.
Furniture ordered at your request:
For all specially ordered, made to measure or bespoke items (identified on the website or your email order confirmation as above - example being ‘Made for you in 6 – 8 weeks’), goods cannot be returned or exchanged unless faulty.
For small items (delivered by mail/courier), you (the customer) are responsible for the cost and safe return to Ashbury Furniture Ltd. Where large products are returned unwanted and you require us to collect (if bought from stock and returned within 7 days as per the Distance Selling Regulations), we reserve the right to make a charge to cover the collection cost.
When will I receive my refund?
Whichever of the above you choose, please note that all items must be returned in their original packaging or similar. Items that are not adequately packaged at time of collection may not be collected and a charge of £40 may be levied to cover the cost of the failed collection.
Refunds will be issued within 30 days of receipt of goods, after they have been inspected for damage.
If the product returned is not in fully re-saleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
Please note, there is a 50% cancellation/returns fee on selected items of leather upholstery unless the order is cancelled within 1 week of placing your order.
Mattresses, mattress toppers and pillows can only be returned if they are unopened and unused. Mattresses, mattress toppers and pillows that have been opened and slept on cannot be returned.
This does not affect your statutory rights.
What if I wish to cancel my order before delivery?
In stock orders:
If, after having placed your order for goods that are in stock, you have a change your mind, you may cancel your order at any time prior to despatch. Please email us at [email protected].
Cancellation for any items which are ordered that show a delivery lead time (for example - Made for you in 6-8 weeks) are at the discretion of Ashbury Furniture Ltd and may incur any reasonable costs borne by the company. Any changes to specification of original orders must be notified in writing and are not guaranteed.
What if the goods are faulty?
In the unlikely event that your goods are faulty, please contact us on 01233 502220 or email us at [email protected].