Ashbury Furniture Delivery Information
Click and Collect - FREE
Delivery £39.00 across Kent. Items placed in room of your choice.
Delivery to other areas of Mainland UK, delivery price on request.
Outside UK: Price on request
Where do you deliver?
We currently deliver using our own delivery team across Kent and to the Home Counties. Deliveries outside this area, price on request. Call us on 01233 502220 or email us at [email protected]
Do you deliver outside of the UK?
Please phone our customer service team to discuss your requirements on 01233 502220 or email us at [email protected].
When will I recieve my order?
On our website you will see whether the item is in stock,(delivered to you within 10 days) or if not you will see a delivery estimate, this is when the item will be delivered into our warehouse and once your whole order is in stock, our delivery team will contact you to arrange a delivery date.
Once a delivery date has been set, please ensure that someone will be there to receive the goods. If required, our delivery crew will call you en route to give you an estimated time of arrival. Please ensure that we have your correct contact details.
What if the goods are damaged on delivery?
Every effort will be made to ensure that the goods you have ordered arrive undamaged, complete and without defect.
We will ask you to examine the goods in the presence of our delivery crew and if you find the goods to be defective in any way this should be noted on the delivery documentation which will be relayed to our customer services department who will contact you within 48 hours.
The damaged/defective goods can be returned with our delivery crew or alternatively we can arrange to order a replacement item and in the meantime you can use the items as delivered (keeping in good order) until we can redeliver the replacement item. Alternatively one of our very experienced service technicians can visit you at a convenient date to carry out an inspection and if possible repair the goods or obtain the necessary parts to carry out the repairs (most times this is the most convenient route for our customers as they do not have to wait for redelivery of the goods and you can continue to use them).
If the damage is discovered after delivery, you must contact us on the day of delivery of the goods.
What if the furniture doesn't fit on delivery?
At the time of ordering your furniture, it is your responsibility to advise us of difficulties that may be encountered when delivering to your property ensuring this information is documented at the time when ordering. Safe access to the room of choice must also be considered ensuring the route is clear.
Any costs incurred affecting delivery will not be the responsibility of Ashbury Furniture Limited i.e. door or window removal etc. Ashbury Furniture Ltd are only responsible for delivery to your front door.
What if it has been longer than the estimated delivery time?
All delivery times given by us are approximate. However we always give delivery times in good faith but cannot be held responsible for any reasonable delay or delays due to unforeseen circumstances outside of our reasonable control.
What if I wish to cancel my order before delivery?
In Stock Orders:
If, after having placed your order for goods that are in stock, you have a change your mind, you may cancel your order at any time prior to despatch. Please email us at [email protected].
Cancellation for any items which are ordered that show a delivery lead time (for example - Made for you in 6-8 weeks) are at the discretion of Ashbury Furniture Ltd and may incur any reasonable costs borne by the company. Any changes to specification of original orders must be notified in writing and are not guaranteed.